We will replace the product at no cost to you. To do so, you must notify us within 48 hours of receiving the order at your home address by sending an e-mail to info@vitamic.com with the following information:
- Customer’s name
- Order number and date
- Name of the product
- Reason for return
In the case of a damaged product, it will also be necessary to attach a photograph of the packaging and the product.
What if I have the wrong product or after receiving it, I decide I am not interested in it?
If you are not satisfied with the goods you have purchased, you have the right to withdraw from the contract by returning your purchases. You may exercise your right of withdrawal without giving any reason within 30 calendar days from the day on which you or a third party indicated by you, other than the carrier, received the goods.
For more information on returns, please read our Terms & Conditions.