Got questions?
We have the answers.
Everything you need to know about products, usage, ordering, shipping, and the warranty. Select a category or contact us directly if your question isn’t listed here.
Which product is right for me, BIOSEN or ZEROLIMITS?
Both contain curcumin, frankincense, and vitamin C in the same liquid, highly bioavailable form. ZEROLIMITS also contains all eight B vitamins and is designed for people who are regularly under intense physical or mental strain, whether through sports, shift work, or busy work weeks. BIOSEN provides daily support for the immune system, mobility, and overall well-being. If both of these scenarios apply to you, ZEROLIMITS is the more comprehensive formula.
Can I combine BIOSEN and ZEROLIMITS?
Generally speaking, yes. But be careful not to exceed the recommended daily intake in total. Curcumin, frankincense, and vitamin C are all contained in both products. For most people, taking one of the two products at the full dosage is a better choice than taking both at half the dosage.
What accounts for the bioavailability of up to 95%?
Curcumin and frankincense are naturally poorly soluble in water. When taken in capsule or powder form, the body absorbs only about 1% of them. Our formulas are liquid and water-soluble, so the active ingredients are already dissolved by the time they reach the digestive tract. The information is based on manufacturer data and published studies on the absorption of curcumin in various dosage forms.
Are VITAMIC products vegan, lactose-free, and gluten-free?
Yes, all three. Both products are 100% vegan, lactose-free, and gluten-free, with no fillers, preservatives, or artificial flavors, and are manufactured in accordance with GMP guidelines.
How do I take VITAMIC correctly?
Take 15 drops twice a day in a glass containing about 200 ml of water, in the morning and in the afternoon. This amounts to 1 ml per day. You can also add the drops to tea, juice, or any other beverage. The decision to split the dose into two is intentional: Your body absorbs two smaller doses more efficiently than one large one. This is especially true for vitamin B12.
How long does a bottle last?
Exactly one month at the recommended dosage. One bottle contains 30 ml; the daily dose is 1 ml.
How do the wines taste?
Slightly bitter and spicy, with notes of turmeric and frankincense. We deliberately avoid using flavorings and sweeteners to keep the formula as natural as possible. Most people find this fine when taken with water; those who are more sensitive can take it with juice or tea. This does not affect absorption.
What if I miss a dose?
No problem. Next time, just continue as usual and don’t take a double dose. VITAMIC works through consistency; a single day doesn’t make a difference. Consistency over weeks is more important than perfection on individual days.
What happens if I stop taking it?
VITAMIC is not addictive and does not cause withdrawal symptoms. What stops is the intake, just as with any other nutritional regimen. Many customers have been taking the drops regularly for years, while others use them during periods of particularly high stress.
Does VITAMIC need to be stored in the refrigerator?
No, room temperature is sufficient. Store the bottle in a cool, dry place away from light. Pipette hygiene is important: When dispensing, the pipette should not touch anything—neither the glass nor the water, and under no circumstances your mouth. This ensures that the product remains uncontaminated until the best-by date printed on the label.
How long does VITAMIC last after opening?
Until the best-by date printed on the bottle, provided the pipette is handled properly. Please do not drop the drops directly into your mouth. Doing so can cause bacteria to get onto the pipette and contaminate the contents of the bottle.
When will I start to notice the first results?
Most customers report changes within 7 to 14 days, most commonly in sleep, recovery, and energy levels. In our clinical study on BIOSEN, the first significant improvements were seen as early as week 1, with further improvements by week 3. Plan to take it consistently for four weeks before evaluating your results. Individual results may vary.
What exactly does “research-based” mean at VITAMIC?
Since 2022, we have conducted five studies involving a total of 167 participants. A clinical study on BIOSEN involving 60 participants over six weeks—including blood tests—was published in the *Biomedical Journal of Scientific & Technical Research*. For ZEROLIMITS, there is a randomized, placebo-controlled pilot study involving 16 young basketball players, as well as three observational studies involving pilots, nurses, and long-distance runners. The latter are based on self-reported data without a control group. You can find all results, including methodology and limitations, on our studies page.
From what age is VITAMIC suitable?
VITAMIC is suitable for adults and adolescents ages 12 and older. Dietary supplements are not subject to any legal age restrictions for individuals ages 12 and older. To ensure safe use, it is essential to adhere to the recommended intake.
Serving Suggestions:
Do not exceed the recommended daily dose of 15 drops twice a day.
Note: Dietary supplements are not a substitute for a balanced diet and a healthy lifestyle. Keep out of reach of small children.
Is VITAMIC safe to use during pregnancy and while breastfeeding?
No, we do not recommend taking this product during pregnancy or while breastfeeding. Please consult your doctor if you are in this situation.
Can I take VITAMIC together with medication?
If you take medication regularly, please consult your doctor first. This applies to all dietary supplements. We do not recommend taking this product if you have liver or gallbladder dysfunction. If your doctor needs more detailed information about the ingredients, please email us at support@vitamic.com.
Can I combine VITAMIC with other supplements?
Yes. There are no interactions with protein, creatine, magnesium, omega-3, or electrolytes. You can stop taking a separate curcumin or frankincense supplement because the active ingredients overlap, and VITAMIC provides them in a form that is much more easily absorbed.
Is ZEROLIMITS suitable for competitions?
Yes. ZEROLIMITS has been tested for all relevant banned substances and is listed on the applicable lists. It contains no stimulants and no caffeine. We will send you the test reports upon request to support@vitamic.com .
What payment methods are accepted at VITAMIC?
Apple Pay, Google Pay, credit card via Stripe, PayPal, Klarna, and Sofortüberweisung.
Can I change or cancel my order after purchase?
Usually within two hours of purchase, yes. Please contact us as soon as possible support@vitamic.com. Once the order is being processed, we can no longer make changes to it. The best time to reach us is right after your purchase.
Will I receive a bill?
Yes, you’ll automatically receive the invoice via email along with your order confirmation. You can also find all your invoices at any time in your customer account under “Orders.” For subscriptions, a separate invoice is issued for each delivery.
How long does delivery take?
We ship from our warehouse in Spain. Within the EU, your order will usually arrive within 2 to 3 business days.
What are the shipping costs?
We generally offer free shipping to Austria. Shipping to Germany, Switzerland, and other EU countries costs a flat rate of €5.90. Shipping is free everywhere when you have two or more items in your cart, as well as for every subscription delivery.
Do you also deliver outside the EU?
We ship to all EU countries as well as Switzerland. Standard shipping to the United Kingdom or other countries outside the EU is not available. For larger orders, please feel free to contact us at support@vitamic.com. We’ll then see what we can do.
How do I track my shipment?
As soon as your order leaves our warehouse, you’ll receive a shipping confirmation with a tracking number via email. If you don’t receive it, please check your spam folder or look for emails from vitamic.com.
Is there a minimum subscription period?
No. There’s no minimum term and no notice period. You can pause or cancel at any time.
How can I manage, pause, or cancel my subscription?
You can do it all yourself through your customer account. Log in and go to “Subscription Management.” There, you can pause your subscription, change the delivery frequency, update your shipping address, or cancel. No forms, no phone calls, no sales pitches.
What subscription options are available?
Two: monthly, with one bottle per month and a 15% savings, or every three months, with three bottles and a 20% savings. Both options include free shipping. Custom delivery schedules beyond these options are not currently available. If you want to skip a delivery, simply use the “Pause” feature.
Can I switch from a one-time purchase to a subscription?
Yes, anytime. Simply reorder the product through the subscription plan. Existing one-time orders will not be affected. If you need help with this, please contact us at support@vitamic.com.
Is there a money-back guarantee?
Yes, as a new customer, you receive a 30-day money-back guarantee on your first order. If you’re not convinced, you’ll get your money back. Completely straightforward.
Who is the money-back guarantee for?
The guarantee applies once per household and exclusively to new customers, i.e., for your very first order with VITAMIC.
What are the conditions for the money-back guarantee?
We ask that you take the product consistently as recommended for at least 14 days. This isn’t meant to be a hassle; rather, it’s the point at which an evaluation actually makes sense. In our studies, most changes occur between weeks 2 and 4. In addition, there should still be about 25% of the contents left in the bottle.
How does the reversal process work?
Send us a quick email at support@vitamic.com with your order number and the reason. We’ll get back to you as soon as possible and take care of everything else. You’ll be responsible for the return shipping costs, but the process itself is straightforward.
Does the statutory right of withdrawal also apply?
Yes. Regardless of our guarantee, you have a statutory right of withdrawal within the EU for unopened products for 14 days from the date you receive the goods. Our money-back guarantee goes beyond that, as it also applies to bottles that have already been opened and used. All details can be found in our Terms and Conditions.
How do I reach support?
The fastest way is by email to support@vitamic.com. We are a small, dedicated team and will get back to you as quickly as possible.
