FAQ

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Questions about our products, shipping, or payment? You’ll find an answer here.

For health-conscious individuals aged approximately 55 and older who want to support mobility, well-being, and the immune system.

BIOSEN supports inflammation balance, joint comfort, and immune function.

Yes. New customers can test BIOSEN risk-free for 30 days. The conditions are described in the Service FAQ.

15 drops twice daily in a glass of water, morning and evening.

Curcumin, Boswellia Serrata, and Vitamin C in a premium liquid form.

Yes. BIOSEN is vegan, natural, and very well-tolerated. If you have medical conditions, please consult a doctor.

ZEROLIMITS is not a traditional supplement. Thanks to the technology we use to make ZEROLIMITS water-soluble, we achieve up to 95% bioavailability – compared to less than 1% for traditional curcumin capsules. Even traditional Boswellia supplements do not achieve this bioavailability. Additionally, it undergoes doping tests by the German Sport University Cologne, is developed in Switzerland, and contains 100% natural ingredients.

Curcumin, Boswellia Serrata, Vitamin C, as well as Vitamins B1, B2, B6, and B12.

Most customers report noticeable effects within 7–14 days – especially regarding sleep, recovery, and energy. Important: Consistent daily intake is crucial. Results may vary.

That’s why we offer our 30-day money-back guarantee. If you don’t feel an effect after 30 days, you’ll get your money back. See Service FAQ for conditions.

Approximately 30 days with the recommended dosage.

No problem. ZEROLIMITS is designed for long-term use, so a forgotten day won’t set you back. Nevertheless: A daily routine brings the best results. Tip: Place the bottle next to your coffee machine or toothbrush.

Yes, you can combine them without issues. If you are taking medication, please consult your doctor.

Yes. ZEROLIMITS has been tested for all relevant prohibited substances and can be found on corresponding lists. We are happy to send you the test reports upon request.

No, normal room temperature is perfectly sufficient. It is important that the pipette does not touch anything when dosing – no glass, no water, and definitely not your mouth. This keeps the product uncontaminated and ensures it lasts until the printed best-before date.

VITAMIC is shelf-stable until the printed best-before date, provided the pipette is handled cleanly and the product is not contaminated. We strongly recommend not dripping the drops directly into your mouth, as bacteria can contaminate the pipette.

Yes, you can theoretically combine them, but you should make sure not to exceed the stated maximum recommended amount in total. Curcumin, Boswellia, and Vitamin C overlap in both products.

Yes, all three. VITAMIC is completely vegan, as well as lactose- and gluten-free.

VITAMIC is recommended from the age of 12.

We do not recommend taking it during pregnancy. In this case, please speak with your doctor.

If you regularly take medication, we recommend clarifying this with your doctor beforehand. This generally applies to all dietary supplements.

At VITAMIC, you can conveniently pay with Apple Pay, Google Pay, credit card (via Stripe), PayPal, Klarna, or Sofortüberweisung. Simply choose the option you prefer.

Yes, within 2 hours of purchase, you can reach us by email at support@vitamic.com and we will be happy to help you. Once your order is being processed, we unfortunately cannot make any more changes. The fastest way to reach us is immediately after purchase.

We ship from our home in Spain to the entire EU. You’ll receive your VITAMIC order at home within 2-4 business days.

Your order will be shipped from our warehouse in Spain and usually arrives within 2 to 3 business days.


Shipping costs a flat rate of €5.90 to Germany, Switzerland, and all other EU countries. Shipping to Austria is always free.

For orders over €100, shipping costs are automatically waived. This corresponds, for example, to two bottles of BIOSEN or ZEROLIMITS in any combination.

Currently, we deliver to all EU countries and Switzerland. Deliveries to the UK or other countries outside the EU are not currently standard. If you are planning a larger order, please feel free to write to us at support@vitamic.com and we will see what we can do for you.

No, there is no minimum subscription period at VITAMIC. You can flexibly pause or cancel your subscription at any time.

It’s very easy via your customer account. Log in, go to subscription management, and you’ll have all options directly at a glance. No forms, no calls, no hassle.

Yes, you can choose between the available subscription options. Individual adjustments to the cycle beyond that are currently not possible.

Yes, as a new customer, you receive a 30-day money-back guarantee on your first order. If you’re not convinced, you’ll get your money back. Completely straightforward.

The guarantee applies once per household and exclusively to new customers, i.e., for your very first order with VITAMIC.

We ask you to consistently take the product as recommended for at least 14 days and to leave at least about 25% of the content in the bottle. This way, we give the product a real chance, and you get a fair impression of it.

Simply send us a short email to support@vitamic.com with the reason for your return. We will get back to you quickly and take care of everything else. Return shipping costs are your responsibility, but the process itself is straightforward.

How do I reach support?

The fastest way is by email to support@vitamic.com. We are a small, dedicated team and will get back to you as quickly as possible.

For all questions